Cancellation and Refund Policy

How to Cancel Your Server

1. Go to Orders in your dashboard
2. Click on the server you want to cancel
3. Click Request Cancellation
4. Choose:
   • End of billing period — Server remains active until your current cycle ends
   • Immediately — Server is cancelled and deleted right away

What Happens After Cancellation

• All server files are permanently deleted
• This action cannot be undone
• If you chose "end of billing period", you can retract the cancellation before the date arrives

Refund Policy

• We evaluate refund requests on a case-by-case basis
• To request a refund, open a Billing support ticket
• Refunds are generally not provided for services already rendered or after the first 7 days
• Add-on purchases and partial month charges are non-refundable